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Warranty Info

Last updated: May 2026 · Sentinel Spear Security Systems Ltd

What's Covered

CCTV cameras, DVR/NVR recorders, and NVRs: 12 months from date of delivery
Smart home devices, biometric access controllers, and intercoms: 12 months from date of delivery
Networking equipment (switches, routers, access points): 12 months from date of delivery
Frame cables, PSUs, power supplies, and consumables: 90 days from date of delivery
Free post-purchase site-support on installation issues is included for 30 days after installation is completed

What's Not Covered

Damage caused by lightning, power surges, floods, or acts of God
Damage from unauthorised modifications, third-party servicing, or opening the product housing
Normal wear, cosmetic damage, or damage caused by misuse
Loss of data stored on recording devices — you are responsible for your own backup regime
Problems caused by third-party equipment that is not part of the shipped kit

How to Make a Claim

If you believe your product is faulty within the warranty period:

Message us on WhatsApp +254 790 528 402 with your invoice / receipt number and a short description of the issue
We will respond within 24 working hours (Mon–Fri, 8am–5pm EAT)
If the fault is confirmed, we will coordinate repair, replacement, or a pro-rated replacement — whichever we determine is most practical
If a replacement is issued, the warranty period continues from the original purchase date, NOT from the replacement date

Service & Repair Out-of-Warranty

Products outside the warranty period may be repaired at a cost agreed in advance. A diagnostic fee of KES 1,500 applies to all out-of-warranty assessments, which is waived if you proceed with the repair.

Warranty Void

The warranty shall be void if:

The product has been opened or serviced by anyone other than an authorised Sentinel Spear technician
Diagnostic evidence shows the product was exposed to voltage outside the rated input range
The product registration / proof of purchase cannot be produced
The serial number or manufacturer label has been removed or defaced

Extended Support Plans

For commercially deployed sites we offer annual maintenance contracts covering remote monitoring, firmware updates, and priority on-site call-outs. Contact us at ops@sentinelspear.com for a commercial SLA quote.

Contact

Sentinel Spear Security Systems Ltd · Westlands Centre, Nairobi · +254 790 528 402 · ops@sentinelspear.com